24/7 bilingual desk and clear answers.
Reach the Zurich Capital Market team any time. EN / DE coverage with responsive SLAs.
Global desk coverage.
Dedicated German support.
Round-the-clock availability.
Contact
Talk to the desk.
Email and phone support. Premium tiers get live desk routing.
Channels
Pick the lane that matches your request.
Email for documentation, desk line for urgent trades, in-platform tickets for funding and access.
Execution-sensitive or urgent trade actions with escalation.
Funding, access resets, two-factor help, and permission changes.
Coverage
Live service levels.
We triage by urgency and route to EN / DE desk automatically.
Response
Measured weekly
- Critical trade60s
- Funding15m
- General1h
Escalation
Direct routing
Priority clients get live desk routing; all clients get a named owner.
- Desk callback2h
- Account review24h
What to include
Faster resolutions
Add account ID, screenshots, timestamps, and the action you expected.
Email: info@zurichcapitalmarket.com
FAQ
Quick answers.
Use fiat or stablecoin rails; funds are segregated with approval workflows.
Role-based permissions, device trust, and step-up checks for sensitive actions.
Yes. Increase volume or contact support to review tier and fee options.
Investors can make fast and seamless investments with our company via bank transfer or cryptocurrency.